Shipping policy

I&CO COSMETICS SHIPPING AND RETURNS POLICY

AT I&CO COSMETICS, WE’RE COMMITTED TO DELIVERING A SMOOTH, EFFORTLESS

EXPERIENCE — FROM CHECKOUT TO SELF-CARE.

Shipping Processing Time:Orders are processed within 3-5 business days. You’ll receive an email with tracking info once your order is on the move.

UK Shipping
• Standard delivery: 3-5 business days after dispatch
• Please note: Delivery times may vary slightly during sales, holidays, or high-demand periods.

International Shipping
We’re currently deliver to the following countries:
United Kingdom
Ireland
Europe
USA
UAE
Canada
Hong Kong
South Korea
Malaysia
Norway
New Zealand
Singapore ⸻

Order Issues & Damaged Items
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of
delivery at info@incocosmetics.store 

Be sure to include your order number and clear photos of the issue. We’ll resolve it quickly with a
replacement, refund, or store credit. ⸻

Returns
We hope you love every product in your I&CO routine, but if something isn’t quite right, here’s
how to return it:
Return Window
You have 14 days from the delivery date to request a return.
Eligibility
To be eligible, products must be:
• Unused
• Unopened
• In original packaging and condition

Due to hygiene reasons, we cannot accept returns on items that have been opened,
used, or damaged after delivery.
Return Process
1. Email us at info@incocosmetics.store with your order number and reason for
return.
2. Wait for return approval and instructions.
3. Send your item back securely using a tracked service.
Returns sent without prior approval may not be eligible for a refund.
Return Shipping
Customers are responsible for return shipping unless the item arrived faulty or
incorrect.
Refunds
Once your return is received and inspected, a refund will be issued to your original
payment method within 5–10 business days. We’ll notify you once it’s processed. ⸻
Additional Return Notes
Non-returnable items include:
• Opened or used products
• Promotional/free items
• Items on sale
• We do not have an exchange service for I&CO Cosmetic products ⸻
Undeliverable Packages

If your order is returned to us due to an incorrect address or missed delivery
attempts, we’ll happily re-ship — but a re-delivery fee may apply. Please double-check
your details before placing your order. ⸻
Questions? Reach out anytime at info@incocosmetics.store — we’re always here to
help. ⸻
We reserve the right to deny refunds on items that do not meet the return criteria.
We’re all about transparency and fairness — just like our skincare.

28.08.25
Imogen Hargreaves
CEO & Founder I&CO Cosmetics

We do not have an exchange service for our products